CHICAGO, August 01, 2022–(COMMERCIAL WIRE)–S-NET Communications, a leader in cloud-based business communications and networking services, today announced the launch of S-NET Engage, a comprehensive, multi-stream contact center solution that helps businesses deliver services personalized, automated and seamless customer service. experience journeys through channels including voice, SMS, email, web chat, fax and Facebook, with additional channels planned to be introduced later this year.
In a market where customer service is the primary driver of brand loyalty, seamless, multi-channel customer communications have gone from being appreciated to being largely expected. But as many companies continue to struggle with talent shortages, meeting ever-increasing customer expectations is more challenging than ever. S-NET Engage Contact Center enables businesses of all sizes to deliver optimized and personalized customer experiences using best-in-class artificial intelligence to create scalable, automated customer journeys and eases the burden on customer service staff.
“Customer expectations have been significantly shaped by the advanced AI used by large corporations to optimize every customer interaction,” said Alex Fayn, CEO of S-NET. “Today’s customers expect the same personalization from every brand, and they expect businesses to meet them on their preferred communication channels. A state-of-the-art AI-powered omnichannel contact center solution gives organizations large and small the tools to provide the same enterprise-level, solution-focused customer care whether they have a large call center or just a couple of customer service representatives on their team.”
S-NET Engage offers productivity solutions and conversational platforms that will greatly increase customer satisfaction for organizations by optimizing the customer experience through self-service solutions, live agent engagements, agent-to-agent collaboration tools, and process automation. business processes. Additionally, its advanced AI engine and sentiment analysis capabilities enable organizations to automate their customer journey and intelligently connect each customer with the live or virtual agent with the best skills, experience and ability to handle their customer journey. case. With a 360° view of every customer, S-NET Engage enables customer service teams to personalize every customer touch point across all channels.
S-NET Engage also simplifies workload management within the customer service team through unified queues, customer history records, and advanced reporting. With AI-powered self-service solutions and automations, it shortens support times, increases agent productivity, and elevates the customer service team, enabling organizations to increase customer loyalty and reduce churn.
Learn more about S-NET Engage at https://www.snetconnect.com/services/s-net-engage/.
About S-NET Communications
Founded by industry veterans Alex Fayn and Eugene Likhovid in 2006, S-NET Communications has grown from a regional telecommunications provider to serving thousands of businesses across the country. Large enough to offer robust, next-generation cloud communications and networking solutions, yet small enough to provide each customer with personalized customer service, S-NET continues to maintain a 99% customer retention rate. . Enterprise services include Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Secure SD-WAN, Unified Threat Management, Managed IT Services, and more. For more information visit https://www.snetconnect.com/.
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