Smith.ai, the legal industry leader in virtual receptionist services, will help Filevine clients accelerate business growth and free up time with reliable call, chat and messaging support.
SALT LAKE CITY, July 28, 2022 /PRNewswire/ — Filevine, a leading legal workforce platform, today announced a new partnership with Smith.ai, a leading 24/7 customer engagement platform known for its services receptionist and bilingual virtual receptionist. Filevine will refer customers to Smith.ai and will also transition users of Ringbird, Filevine’s internal receptionist service, to Smith.ai. The partnership with Smith.ai and the demise of Ringbird allows Filevine to offer the best virtual receptionist service in the industry to its customers while focusing its resources on product innovation and customer success.
“Filevine strives to provide the tools legal teams need to thrive in their industry,” said Ryan AndersonFilevine CEO. “As Filevine grows and evolves, we want to invest in differentiating our core technology while partnering with vendors that are the best in their respective fields. Smith.ai is the leading virtual receptionist service and can scale with Filevine as we grow.” and our customers.”
Founded in 2015 in Palo Alto, Calif.Smith.ai operates a remote team of highly skilled agents in North America. founders aaron lee Y justin maxwell leveraged his superlative leadership experiences at The Home Depot, Apple, and Google to develop a smarter, more effective, technology-focused solution for small businesses to attract leads and customers, without sacrificing the human touch.
With Smith.ai’s artificial intelligence (AI) and live agent scheduling, intake, and response support, law firm owners and staff enjoy more time for productive work, knowing that new and existing customers are never kept waiting. Smith.ai has helped increase revenue and free up time for billable work for thousands of law firms, including the Colorado Lawyer Team, whose CEO, justie nicolcredits Smith.ai as his “secret to business growth and customer happiness.”
Smith.ai integrates with Filevine, ensuring calls are automatically logged on the platform. Virtual receptionists cover incoming and outgoing communication via phone, chat, and SMS, and can perform appointment scheduling, lead screening, customer intake, and more.
“For many years, Smith.ai has been privileged to serve top law firms, including numerous Filevine clients. We understand the level of professionalism that is required in the legal industry and we go above and beyond to achieve it,” he said. jon diller, director of services at Smith.ai. “We are excited to begin this partnership with Filevine and look forward to serving their customers.”
About Filevine
Filevine is changing the way legal work is done for legal professionals and their clients. As the leading legal work platform, Filevine is dedicated to empowering all organizations with tools to simplify and elevate high-stakes and complex legal work. More than 25,000 legal professionals use Filevine daily to deliver excellence in every contract, deadline, and outcome. Filevine is the top legal software company on the Inc. 5000 list, has been named one of the 50 fastest companies in Utah, and is among the top 50 fastest growing privately owned software companies on the 2021 Inc. 5000 list. 5000.
About Smith.ai
Smith.ai is a superior client engagement service for small and medium-sized businesses, many of which are law firms and other service-based operations. Our life, North Americareceptionists based on answering calls, texts and chats on websites; engage potential customers through sales outreach campaigns; qualify and attract new customers; book appointments; and accept payments. Through a combination of exceptional human talent and AI technology, Smith.ai works seamlessly with internal teams to dramatically improve responsiveness, customer happiness, productivity and marketing results, 24 hours a day. day, 7 days a week. For more information, visit https://smith.ai.
Contact
Media
[email protected]
filevine
justin witt
[email protected]com
(801) 657-5228
https://filevine.com
Smith.ai
maddy martin
[email protected]ai
(650) 727-5598
https://smith.ai
SOURCE Filevine
